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Your safety is important to us. If you experience an interruption in service or need to contact us due to an emergency, here's information you can use.
Need to report an outage or check status?
- Register or sign in to your account.
- Choose Outage from the navigation menu.
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Your Safety is Our Top Priority. Report Other Emergencies.
Download the Mobile App Today!
Pay your bill, check your energy usage, or report a power outage.
With the Dominion Energy app, logging in is faster and easier than ever by taking advantage of fingerprint or facial recognition to access your online account.
- Report an outage
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- Access your home's energy usage information
Sign Up for Text& Email Alerts
Be the first to know! Stay up-to-date by enrolling in our text or email alerts. Sign up for one–or both!
Email Alerts
- Storm safety tips and outage information for Virginia or North Carolina
- Scam alerts
- Energy news and information
Text Alerts
- Storm safety and outage information for Virginia or North Carolina
- Energy conservation tips
- Breaking News
To sign up for all Dominion messages in the VA/NC service area:
Text DOM to 898366
To sign up for messages specific to VA service areas:
Central VA: Text CEN to 898366
Amelia, Appomattox, Buckingham, Caroline, Charles City, Chesterfield, Colonial Heights, Dinwiddie, Goochland, Hanover, Henrico, Hopewell, King William, Louisa, Petersburg, Powhatan, Prince George, Richmond City, Sussex
Eastern VA: Text EAST to 898366
Chesapeake, Essex, Franklin City, Gloucester, Hampton, Isle of Wight, James City, King William, King and Queen, Lancaster, Mathews, Middlesex, New Kent, Newport News, Norfolk, Northumberland, Portsmouth, Poquoson, Richmond County, Southampton, Suffolk, Surry, Virginia Beach, Westmoreland, Williamsburg, York
Western VA: Text WEST to 898366
Albemarle, Alleghany, Amherst, Augusta, Bath, Bedford, Botetourt, Buckingham, Buena Vista, Charlottesville, Covington, Culpeper, Cumberland, Fauquier, Fluvanna, Greenbrier, Greene, Harrisonburg, Lexington, Lynchburg, Madison, Monroe, Nelson, Orange, Page, Rappahannock, Rockbridge, Rockingham, Shenandoah, Staunton, Warren, Waynesboro
Northern VA: Text NOVA to 898366
Alexandria, Arlington, Caroline, Clarke, Fairfax, Fairfax City, Falls Church, Fauquier, Fredericksburg, King George, Loudoun, Manassas, Prince William, Spotsylvania, Stafford, Westmoreland
South VA: Text SOUTH to 898366
Amelia, Brunswick, Campbell, Cumberland Appomattox, Charlotte, Danville City, Greensville, Halifax, Lunenburg, Mecklenburg, Nottoway, Pittsylvania, Prince Edward, South Boston
Standard message and data rates may apply. Reply HELP for more info or STOP to no longer receive text alerts.
Stay Safe and Prepared
Don't let an accident put a damper on summer fun
Published : 6/7/2020
32
Whatever you're doing to enjoy the warmer temperatures in summer, Dominion Energy has safety tips to help make sure an accident won't diminish your good times.
Hot Weather SafetyStay safe while using an auxiliary power source
Published : 6/1/2020
154
A portable generator can be a valuable piece of equipment to own when power to your house is temporarily off after a storm or other disruption, but you need to follow strict safety guidelines to keep your home and family safe while using a generator.
Generator SafetyStay safe when working around power lines
Published : 6/1/2020
24
Working on a ladder around power lines can be dangerous, but following a few simple rules can help you to avoid an accident.
Ladders and Power Line Safety 
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